Please note, as these garments are customised, we can only accept returns for garments that are found to be faulty, not true to size or where we have made a mistake. We will not accept responsibility for any errors or misinterpretations if they were present in the proof and not flagged by your organiser prior to production. Problems must be reported within 7 days of delivery.

FAULTY GARMENTS

If you consider that a garment, we have supplied is faulty we may ask that you return the garment. Upon receipt we will inspect the garment and if found to be faulty we will advise you of the outcome, which could include repair, replacement, or a refund as deemed appropriate by us. We will not accept claims for faults which arise from wear and tear, accidents, or misuse.

SIZING

On rare occasions a garment may not meet the size specification, we ask that you check the garment against the sizing chart. If you believe that it does not meet the sizing specification or you would like us to measure it for you, please return the garment. Upon receipt we will inspect the garment as a priority and advise our findings.

Do please note that as garments are customised your consumer rights do not permit you to return an item just because it does not fit. It is your responsibility to check sizes before placing an order. For example, not all 8/9 year olds are the same size, so check the actual dimensions that we provide in the size guides.

POSTAGE

If we request you to return an item, we will provide you with a freepost label and a form to complete. Ensure you complete all parts of the returns form, otherwise, your return may be delayed. We recommend that you obtain a proof of postage as we are not liable for items lost in transit.

CLEANLINESS

Garments must be unworn and unwashed unless faulty. Faulty garments that have been worn must be cleaned before being returned. Any garments returned unclean will not be investigated and returned to the customer for cleaning.

To get the most wear out of your new clothing please follow these important wash care instructions. Because your garment is customised it’s not as simple as reading the care label in the garment. In addition to the care label instructions please ensure the following:

1. Close zips and check pockets are empty
2. Wash inside out - this protects the customisation and stops drawcords from getting damaged
3. Wash at 30° - This will ensure the customisations stay looking their best for longer.
4. Do not use bleach or harsh detergents/fabric conditioners
5. Wash with similar colours and similar textured garments
6. Do not overload the washing machine
7. Dry immediately after washing - do not leave garments wet
8. Do not tumble dry
9. Do not dry clean
10. Iron inside out using the lowest heat setting (do not iron the front of the print)
11. It's best to wash a new garment before its first use

The garment you ordered has arrived, you are excited to wear it, but it doesn't fit! Now what?

As the products we provide are bespoke customised garments your consumer rights do not permit you to return an item just because it does not fit. You can only return an item if it is faulty. For more info see our returns information.

Re-orders to the rescue!
We are able to print a new hoodie with the original design in a new size of your choosing. Follow our re-order information.

Please make sure you check the size guide for placing a re-order.